It is the standard in the ISO 9000 family against whose requirements your quality management system can be certified by an external body. The standard recognizes that the term “product” applies to services, processed material, hardware and software intended for your customer. There are five sections in the standard that specify activities that need to be considered when you implement your system :
- Overall requirements for the quality management system and documentation
- Management responsibility, focus, policy, planning and objectives
- Resource management and allocation
- Product realization and process management, and
- Measurement, monitoring, analysis and improvement
ISO 9001:2008 specifies requirements for a quality management system where an organization
- needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
- aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
ISO 9001 is used when you are seeking to establish a quality management system that provides confidence in your organization’s ability to provide products that fulfil customer needs and expectations.
The ISO 9000 series of quality – related documents was created by the International Organization for Standardization (ISO) as international requirements for quality management systems. Now that ISO 9000 is in more than 178 countries with over one million registrations it is common in the business world. ISO develops only those standards that are required by the market. This work is carried out by experts coming from the industrial, technical and business sectors which have asked for the standard, and which subsequently put them to use. These experts may be joined by others with relevant knowledge, such as representatives of government agencies, consumer organizations, academia and testing laboratories. Published under the designation of International Standards, ISO standards represent an international consensus on the state of the art in the technology or good practice concerned.
Benefits of ISO 9001:2008
- Involves Top management in the improvement of the Quality management System
Facilitates the organization to become a customer-focused organization.
- Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer’s needs and expectations.
- Increases the effectiveness and efficiency of the organization through continual improvement in systems and products /services quality.